Commercial Auto Claims Supervisor

Ccmsi • Maitland, FL

9d • Hybrid

About The Position

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims involving complex injuries and litigation for a National program. This role will handle claims with national exposures. This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Requirements

• 10+ years of multi-line claim handling experience, including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution.
• Strong experience handling commercial auto, general liability, and bodily injury claims
• Proven ability to provide technical claim leadership, including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.
• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.
• Strong understanding of: Liability investigations, Coverage analysis, Reserving practices, Negotiation strategies, Litigation management, Claim resolution planning
• Experience identifying and managing large-loss exposures, reserve adequacy concerns, and emerging claim trends within a national account environment.
• Demonstrated experience supervising, coaching, mentoring, or leading claims professionals, with the ability to successfully balance supervisory responsibilities while maintaining an active inventory of complex claims.
• Experience handling claims across multiple jurisdictions and navigating varying state-specific requirements.
• Active adjuster license required, including an active license in one or more of the following jurisdictions: Florida, New York
• Strong organizational, analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills with a commitment to responsive, client-focused service.
• Ability to thrive in a fast-paced, high-touch national account environment where responsiveness, attention to detail, and quality execution are critical.
• Proficiency with Microsoft Office applications.
• Reliable, predictable attendance during established business hours.

Nice To Haves

• Three or more years of formal supervisory experience
• Prior Third Party Administrator (TPA) experience
• Active licenses in multiple states, particularly FL
• Experience supporting high-touch national account programs
• AIC, CPCU, ARM, or similar industry designation
• Experience conducting file reviews, audits, and staff training
• Experience with coverage evaluations and tender analysis
• NY Adjusters license is a huge plus

Responsibilities

• Supervise and provide technical guidance to a team of approximately 2–5 multi-line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client-directed handling instructions
• Manage a personal inventory of complex, high-exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed