Commercial and Small Business Servicing Specialist

Bangor Savings Bank•Bangor, ME

3d•Onsite

About The Position

Responsible for helping to service the Bank's Commercial and Small Business loan portfolio while aiding in the implementation and execution of consistent controls to mitigate operational risk while providing exceptional levels of customer service to all internal and external clients. Responds to requests efficiently and thoroughly with a focus on prompt and knowledgeable resolutions and demonstrates and/or develops a high level of proficiency with the Bank's core banking system (Jack Henry Silverlake) to perform loan file maintenance and other updates to the system. Additionally, verifies all maintenance performed is accurate and relevant to particular loan product(s). Level 1: Primary focus is on developing skills and acquiring knowledge related to the role. Quality of work is vital to success and development to higher levels. Level 2: Level 1 expectations of continued development of skills, acquisition of knowledge, and quality of work remain with additional focus on increasing production of work-product. Level 3: Level 1 and 2 expectations of quality, production, and continued development/knowledge growth remain with added responsibilities that may include training less-experienced associates, assisting with complex issues/projects, reviewing processes and procedures for improvement opportunities.

Requirements

High School Diploma or Equivalent Required
Committed to providing exceptional customer service
Strong computer skills with the desire to learn and apply new technology
Demonstrated ability to effectively communicate, verbal and written
Proven ability to meet goals and standards and perform in a fast-paced, challenging work environment
Capacity to work with little supervision and make independent decisions
Ability to research and solve problems
Ability to manage multiple tasks concurrently and prioritize accordingly
Required to attend ongoing training sessions to improve professional skills.

Nice To Haves

College Degree Preferred
Banking and/or Loan Experience Helpful

Responsibilities

Understand the Bank's complex Commercial and Small Business loan portfolios and their structures.
Ensure consideration of impacts on related accounts during loan modifications and maintenance.
Serve as the primary contact for Commercial and Small Business Banking, developing support structures for customer service and processing accuracy.
Devise solutions for business processes and product issues through individualistic thinking.
Maintain compliance with policies and ensure readiness for internal and external audits.
Demonstrate understanding of lending products and their usage.
Resolve complex customer issues independently, collaborating with various agencies as needed.
Seek opportunities to improve operational efficiency and customer experience through innovative processes.
Report to government agencies and serve as the bank interface for loan participation deals.
Enforce policies on expired insurance, managing communications with staff and agents.
Manage lien perfection on collateralized accounts and ensure accurate reporting.
Process payments, reconcile accounts, and allocate funds appropriately.
Evaluate loan modification requests for accuracy before transactions.
Conduct periodic reconciliations to identify and manage loan exceptions.
Update systems as processes change and perform maintenance activities.
Collaborate effectively with team members to achieve bank objectives.
Adhere to punctuality and attendance standards.
Provide additional duties as assigned, including training new colleagues.
Review and track Business-Purpose Hazard Insurance documentation, maintaining communication with insurance agents.