Commercial AI & Digital Solutions Senior Manager

Bristol Myers Squibb • Montreal, QC

5d • Hybrid

About The Position

This is a senior affiliate level IT role driving digital transformation through AI, data solutions, and innovative technologies to advance commercial strategies. The role partners with Commercial, Medical, and Market Access teams to identify high-impact opportunities, deploy scalable capabilities, and ensure compliant adoption, ultimately delivering outcomes such as improved customer engagement, reduced cycle times, and revenue growth.

Requirements

• Bachelor's degree in information technology, Business, Marketing, Life Sciences, or equivalent advanced degree of relevance in AI-driven solutions.
• Proven experience (5–10 years, or more) in digital innovation, customer engagement solutions, or commercial excellence within pharma/healthcare/tech.
• Strong track record identifying, developing, and implementing digital tools and AI driven solutions.
• Demonstrated success delivering cross functional projects in complex, matrixed organizations.
• Experience with digital platforms, CRM systems, omnichannel marketing, and personalization technology.
• Strong project and change management skills; ability to manage multiple projects in dynamic, fast paced environments.
• Proven experience with tools and technologies such as Power BI, Veeva, Salesforce, GenAI, Python, ML algorithms, Agentic AI, OpenAI APIs, Bedrock
• Proven influence across global organizational matrices; passion for innovation and measurable impact.
• Proven ability to influence senior leadership and drive strategic digital initiatives.
• Strong stakeholder management and relationship-building skills.
• Excellent verbal and written communication skills (both in English and French).

Nice To Haves

• Experience with AI governance frameworks and model risk management.
• Experience leading change management programs tied to digital transformation.
• Certifications in Agile, Design Thinking, or Solution Architecture.
• Expertise in the pharmaceutical industry’s commercial processes and solutions and local regulatory environments.

Responsibilities

• Forge strong partnerships with commercial leaders across Canada and in the broader International Region to uncover high impact opportunities where AI and digital technology can transform outcomes in priority therapeutic areas.
• Pinpoint high value business challenges and translate them into innovative data & AI strategies and solutions to enhance market differentiation, customer engagement, and revenue generation.
• Scout, evaluate, and implement breakthrough AI powered solutions—leveraging internal capabilities and external partnerships—to improve patient outcomes and drive BMS growth.
• Facilitate collaboration across internal teams and with external innovators (healthcare providers, technology companies) to codevelop and pilot new solutions.
• Craft compelling business cases that mobilize cross functional support and investment, translating complex AI and digital strategies into clear commercial growth.
• Orchestrate seamless delivery from concept to launch by aligning Marketing, Sales, Medical, Legal & Compliance, Regulatory, and Procurement.
• Maximize deployment with clear impact metrics, rigorously tracking performance to ensure measurable value for patients and sustained business momentum.
• Inspire a culture of innovation and agility across BMS.
• Ensure privacy, security, and Responsible AI guardrails; maintain a local risk register and business continuity plans for critical processes and systems.
• Drive omnichannel personalization and next best action capabilities to enhance HCP/customer experience and field effectiveness.
• Orchestrate local use of enterprise data platforms; automate data integration/analytics flows with delivery centers; progress from descriptive to predictive AI/ML use cases.
• Define KPIs/OKRs and track adoption %, cycle time reduction, quality/compliance outcomes, and business value realized.

Benefits

• Competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior