Commercial Aftersales Manager

Hyster-Yale Group•HY US Kentucky (Remote), CA

7d•Remote

About The Position

Hyster-Yale Materials Handling, Inc., a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. This is a field-based (remote) position with primary responsibility supporting the West Coast territory. The role involves extensive travel to engage with the Dealer network, build strong partnerships, and drive business growth. The manager will collaborate closely with dealers and their customers to deliver exceptional service and tailored solutions, develop and execute regional sales strategies for all parts segments, and support dealer growth by expanding their service business and identifying new parts consumption opportunities. Additionally, the role focuses on developing new channels and segments through eCommerce initiatives, enabling dealer sales success through training and coaching, and analyzing/reporting sales data and market insights using CRM and BI tools.

Requirements

Bachelor’s degree or 5-7+ equivalent experience.
7+ years in industrial product sales, preferably with manufacturer or dealer networks.
Microsoft Office experience is a must.
Salesforce experience and proficiency.
Knowledge of wholesale and retail parts/service operations and lift truck markets.
Ability to develop and implement marketing plans targeting dealer leadership.
Familiarity with CRM systems and BI tools for performance tracking.
Strong sales and marketing expertise with proven ability to coach and lead.
Excellent time management and territory planning skills.
Ability to communicate complex technical concepts in a clear, actionable way.

Nice To Haves

Automotive and/or Lift truck Dealer experience in Operations is a plus

Responsibilities

Engage extensively with our Dealer network through frequent travel (approximately 75%), building strong partnerships and driving business growth.
Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.
Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.
Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.