Commercial Administrator

Embraer•Nashville, TN

1d•Onsite

About The Position

Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.

Requirements

High School Diploma or equivalent
Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.
Entry level generally 1-2 years professional experience or less.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.
Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
Commitment to company values and complies with department norms, policies, directives, and procedures.
Incorporates Lean and P3E processes and concepts into daily activities.
Strive for continuous improvement to processes and procedures.
Honors and protect confidential and proprietary documents and information.
Satisfies work schedule requirements.

Nice To Haves

Prefer bachelor's degree.
Prefer 3+ years of experience working within MRO industry in a customer service support role.
Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.

Responsibilities

Review of completed work packages for errors and compliance with contractual terms.
Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.
Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.
Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.
Performs routine posting in conjunction with accounting department instructions.
Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.
Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.
Performs special projects and other tasks as directed by the Manager Program Management and Analysis.