Commercial Accounts Receivable Specialist III

Orthofix

19h

About The Position

The position is an advanced level collections role created due to a merger and associated revenue growth, planned consolidation of business unit processes, and the need for collector training. The role requires a Subject Matter Expert (SME) for Orthofix and SeaSpine collections processes, who will update and document business procedures and develop/maintain a training plan for the Commercial AR team. Orthofix is a global spine and orthopedics company focused on improving people's quality of life through innovative medical technologies, collaborating with world-class surgeons and partners.

Requirements

Excellent understanding of commercial billing, order, and collection processes.
Advanced ability to read and comprehend commercial contract/billing requirements.
Excellent teamwork behaviors while abiding by Orthofix code of conduct.
Excellent time management, organizational skills and written skills.
Excellent utilization of computer skills.
Able to run various programs with ease.
Excellent verbal and written communication skills.
Professionalism in all internal and external communications.
Excellent ability to handle multiple priorities and heavy volume while meeting all deadlines.
Strong negotiation and persuasion skills
Understanding of all Orthofix product lines billing and order processes.
5+ years Orthofix commercial collections experience.
Detail oriented with emphasis on quality and timeliness.
Excellent work ethic – supervision is minimal, yet assistance will be readily available as needed from AR leadership and senior collectors on team.

Nice To Haves

Understanding of all US and International billing, order processes
Ability to train new hires and provide cross-functional expertise for project work and/or process documentation
Some college preferred but will consider with proper experience.

Responsibilities

Timely completion of all corporate wide and departmental training.
Understand, promote, and demonstrate Compliance adherence.
Demonstrate effective interactions with peers and managements; maintain effective communication lines/methods; engage management to help in solving problems as needed.
Responsible for managing and resolving assigned tasks in timely and effective manner
Demonstrate the ability to handle a larger and/or more complex workload while consistently exceeding personal and team collection goals as well as quality and productivity standards.
Ensure timely and accurate follow up on open aging accounts
Perform wide variety of collections duties requiring a strong level of initiative and judgement in resolving account balances.
Utilize knowledge and experience to assist team members with escalations and other difficult / complex account issues.
Coordinate training of new collectors, refresher training and cross-training with other department personnel for the team.
Communicate with internal and external customers regarding customer payment issues, system and process issues identified.
Work with National Accounts and leadership on pricing escalations needed to resolve invoice disputes.
Identify and report customer trends or issues to management and share learnings with team members.
Ensure that work instructions are updated with customer requirements, special processes and guidelines.
Excellent understanding of all work instructions, processes, guidelines and policies
Proactively suggest process improvements.
Utilize process knowledge to assist in documenting ideas/requirements through participation in process improvement projects.
Provide leadership with suggestions to increase department efficiency; collaborate with leadership on process improvement strategies.
Reinforce department standards through positive and solution-oriented communication.
Promote and exude a positive work environment.
Regular attendance required.