Accounts Receivable Specialist

Ping Identity•Denver, CO

About The Position

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Accounts Receivable Specialist position is essential to driving the efficiency and accuracy of our customer invoicing and supporting our collections processes. This is a processing-focused, transactional role with a clearly defined scope and limited expectations for mobility, ideal for someone who enjoys structured, repetitive work and takes pride in getting the details right. As an Accounts Receivable Staff you will be part of a team that ensures customer invoices are created and issued accurately and on time, supports collection activities, and provides clear visibility into Ping’s receivables. Reporting to the Supervisor, Accounts Receivable this position works cross-functionally with the Revenue Accounting, Billing, Collections, Sales Operations, and Sales teams.

Requirements

1–3 years of experience in a billing, accounts receivable, accounts payable or similar transactional role, or equivalent combination of experience and education
Strong attention to detail with the ability to spot discrepancies in customer names, amounts, dates, and purchase orders
Comfort working from clearly defined procedures and checklists, with a preference for structured, repetitive work and consistent execution
Basic to intermediate Excel skills (for example, filters, sorting, simple formulas) and prior experience working in at least one ERP or billing system; NetSuite experience is a plus
Good written communication skills with the ability to send clear, professional emails to customers and internal partners.
Reliable organizational and time-management skills, including the ability to handle higher invoice volumes around quarter-end while maintaining accuracy.
A positive, collaborative mindset and willingness to partner closely with Revenue, Billing, and Collections to meet team objectives.

Nice To Haves

You have prior experience uploading invoices to customer vendor portals and resolving basic portal errors or rejections
You have worked in a software or SaaS environment and are familiar with subscription or recurring billing models
You have experience supporting collections (for example, sending reminder notices or tracking customer responses) using standard templates or scripts.

Responsibilities

Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields
Generate invoices for new subscriptions, renewals and recurring billing schedulesReview draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures.
Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions
Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues
Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team
Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced
Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit
Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately
Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow