Commercial Account Executive

Marsh McLennan•Shreveport, LA

About The Position

The Commercial Account Executive is responsible for managing the client insurance program, utilizing the agency management system. This role typically handles larger and more complex accounts than an Associate Account Executive. Duties include acting as a point of contact with producers and the marketplace, maintaining positive client relationships, analyzing situations, making decisions, and following through. The role involves managing upcoming deadlines and events, accounts receivables, and direct billing with respect to cancellations. Responsibilities also include ensuring the creation of Acord applications, COPE spreadsheets, loss summaries, renewal proposals, premium finance requests, schedules of insurance, and policy delivery. The Commercial Account Executive processes policy audits, monthly reports, identifies and resolves accounting discrepancies, and processes requests for coverage changes. They perform quality checks on insurance policies and may provide direction and guidance to other team members in the absence of senior staff. The role requires functioning as a team member of the Client Services team to ensure superior service, delegating tasks to Account Managers and outsourcing teams, and supporting the training and development of the Account Manager. Technical expertise is required to analyze insurance quotes, interpret insurance contract requirements, communicate with carriers and clients, and become proficient in premium analysis software and carrier online rating programs. Maintaining knowledge of policy forms and endorsements and designing insurance programs based on client needs are also key aspects of the role. The Commercial Account Executive will utilize the agency management system to monitor pre-defined activities and identify and address coverage gaps.

Requirements

Licensed: Louisiana P&C Agent preferred
Bachelor’s Degree, preferred
18-36 months of Associate Account Executive experience preferred (External)
Minimum of 3-5 years of midmarket Commercial Account Manager experience preferred
Completion of CIC and CRM preferred
If no designation, then 5-7 years of experience as an Account Manager preferred
Demonstrate ability to multi-task and prioritize work
Willingness to work to meet client needs beyond scheduled hours.
Proficient at Word, Excel, and current internet technologies.
Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
Ability to learn, analyze and comprehend commercial lines of insurance.
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.

Nice To Haves

Louisiana P&C Agent preferred
Bachelor’s Degree, preferred
18-36 months of Associate Account Executive experience preferred (External)
Completion of CIC and CRM preferred

Responsibilities

Manage the Client Insurance Program, utilizing agency management system.
Act as a point of contact with the Producer and initiate correspondence with the marketplace.
Act as a contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program.
Maintain positive client relationship and have the ability to analyze situations, make reasonable decisions and follow-through.
Manage upcoming deadlines and events, informing and updating the Producer, as needed.
Manage Accounts Receivables.
Manage Direct Billing with respect to Cancellations.
Ensure the creation of Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
Ensure the creation and completion of COPE spreadsheets, as needed.
Prepare Loss Summaries.
Prepare proposals for renewal terms.
Issue Acord Insurance Binders for renewal terms.
Initiate Premium Finance Requests.
Prepare Schedules of Insurance for delivery to client.
Prepare policies for delivery to client.
Process Policy Audits and Monthly Reports.
Identify and resolve Accounting discrepancies.
Create requests for changes to client’s coverages.
Process mail and phone requests on daily basis.
Adhere to document retention software documentation guidelines.
Perform Quality check and control on insurance policies in their entirety.
In absence of more senior team members, provide direction and guidance to other members when appropriate.
Function as team member of the Client Services team to ensure superior service to all MMA Clients.
Delegate tasks to Account Managers, as well as outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed.
Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager Job Description.
Treat clients, prospects, and company employees with courtesy and respect.
Contribute to a team approach toward meeting goals and providing excellent client service.
Coordinate and monitor usage and quality of outsourcing teams.
Support the training and growth of the Account Manager, being a part of their training and development.
Analyze insurance quotes and make recommendations.
Comprehend and interpret Insurance Contract requirements for Certificates.
Communicate with insurance carriers as needed.
Communicate with clients as needed.
Become proficient using premium analysis software.
Utilize carrier online rating programs as necessary.
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager.
Design insurance program for client based on defined needs.
Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.).
Identify and address any coverage gaps with producer, carrier and client.
Begin to become subject matter expert and resource in area of interest or technical capability.