Commerce Strategy Senior Manager

Deloitte•Tampa, FL

30d•$198,700 - $391,600•Onsite

About The Position

Across industries, commerce has become one of the most important channels for growth, customer engagement, and margin performance – not simply a transactional endpoint, but a strategic lever that shapes how customers experience a brand and how a business competes. Where organizations are rethinking the role commerce should play in their broader channel mix and how they acquire, convert, and retain customers as a result, they look to Deloitte’s Commerce practice. Our team helps clients define the role of commerce as a channel within their broader growth strategy, build the value narrative and business case for where to invest, and shape the experiences, capabilities, and operating model needed to deliver on that strategy. We bring together strategic rigor, design depth, commercial judgment, and implementation expertise to help clients translate ambition into measurable business outcomes. The Commerce Strategy Senior Manager is a client-facing consulting leader responsible for balancing oversight and expert guidance across multiple high-impact commerce strategy engagements while driving pipeline and business development activities for clients across industries. This role combines deep commerce strategy expertise with consulting leadership and the credibility to serve as a trusted advisor to senior client stakeholders, connecting commerce decisions to the broader commercial strategy – including customer experience, pricing, and growth strategy – and shaping the value narrative that guides how organizations prioritize and invest in commerce as a channel.

Requirements

12+ years of experience with a demonstrated history of consulting delivery in commerce strategy, digital commerce, customer experience, technology-enabled transformation, or related areas
8+ years of experience working directly with business, digital, technology, or commerce client teams
5+ years of experience selling and delivering, including supporting pursuits, leading proposal responses, shaping client solutions, and owning delivery outcomes
4+ years of experience leading and overseeing multiple engagements or teams concurrently
5+ years of experience shaping commerce strategies and translating them into actionable roadmaps, operating models, or implementation plans
1+ years of experience incorporating AI into daily workflow and leveraging AI tools to enable and optimize the client experience
Ability to travel up to 30%+ on average, based on the work you do and the clients you serve

Nice To Haves

Working knowledge of digital commerce platforms and capabilities sufficient to guide strategy and prioritization decisions across engagements, without owning hands-on implementation
Experience connecting commerce strategy to adjacent areas of commercial strategy, such as customer experience, pricing, or growth strategy, and guiding clients toward prioritized recommendations at the executive level
Demonstrated track record of generating pipeline and converting opportunities into sold work
Experience leading thought leadership, eminence building, and proposal development
Experience growing and developing teams in a highly collaborative and dynamic environment, especially practitioners with 2-4 years of experience

Responsibilities

Provide oversight and expert guidance across multiple concurrent commerce strategy engagements across industries, including channel strategy and role definition, commerce operating model design, experience optimization, and the value narrative and business case behind where to invest
Serve as a trusted advisor to senior client stakeholders, leading executive readouts and decision-ready recommendations on commerce’s role as a growth channel with credibility and authority
Drive the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda – including customer experience, pricing, and growth strategy – guiding how clients prioritize commerce use cases based on business value and strategic fit
Drive pipeline and business development activities, including leading proposal responses, shaping client solutions, and supporting business development across the practice
Contribute to and lead thought leadership efforts that build the practice’s reputation and market presence in commerce strategy
Confidently lead teams to strong outcomes while managing scope, timelines, risks, dependencies, and client needs across engagements
Maintain a strategic, value-oriented perspective on commerce technology and platform capabilities sufficient to guide broader commerce transformation engagements, without owning day-to-day technical delivery
Use advanced analytics and AI-enabled tools to improve efficiency, insight generation, and work quality
Lead, coach, and develop teams while fostering an inclusive, high-performing culture and modeling Deloitte leadership behaviors