Commerce & Sales Operations Coordinator

ExtensisHR•Chicago, IL

17h•$50,000 - $60,000•Onsite

About The Position

Adoorn is reimagining the front of the home — starting with the mailbox. We design elevated, durable, design-forward products that make it effortless to upgrade curb appeal. As we scale across DTC, Amazon, and brick-and-mortar retail, operational excellence across every sales channel is critical to our growth. We are looking for a highly organized, detail-oriented Commerce & Sales Operations Coordinator to support post-sale execution and channel onboarding across Shopify, Amazon, and retail partners. This role is responsible for ensuring that once a new sales relationship is established with a retail partner, products are accurately set up, SKUs are aligned, and all systems are ready to support a successful launch. You will play a key role in ensuring products are live, purchasable, and operationally ready to drive revenue. You will sit at the intersection of Sales, Operations, Brand, and Customer Experience — ensuring that all product and channel setup requirements are executed accurately and efficiently to support new and existing business. This opportunity is onsite 5 days a week and the expected salary range for this position is $50,000–$60,000 per year. Actual compensation will be determined based on factors such as relevant experience, skills, and education.

Requirements

2–4 years of experience in ecommerce, sales operations, retail operations, or marketplace management
Experience working in Shopify and Amazon Seller Central
Strong attention to detail with excellent organizational skills
Comfortable working cross-functionally with marketing and operations teams
Able to manage multiple deadlines and shifting priorities
Process-oriented and proactive in identifying gaps

Nice To Haves

Experience working with retailer portals
Familiarity with inventory management systems
Experience supporting Amazon case management
Basic reporting/Excel proficiency

Responsibilities

Sales Channel Setup & Execution Support onboarding of new retail and marketplace partners by setting up products within their systems and portals
Ensure all product data (SKUs, pricing, specifications, and compliance details) is accurate and complete prior to launch
Coordinate with Sales and Operations teams to ensure all requirements are met for products to go live
Act as a key point of contact for internal teams during new account setup and launch readiness
Platform Management Manage product listings across Shopify, Amazon, and retail portals with a focus on accuracy and completeness
Ensure pricing, inventory, SKUs, and product specifications are consistently maintained and up to date
Coordinate updates for new product launches and ongoing assortment changes
Maintain data integrity across all sales channels and systems
Item & Inventory Management Oversee SKU setup and maintenance across internal systems and external partner platforms
Ensure alignment between sales agreements, inventory availability, and product setup
Partner with Operations to prevent oversells, stockouts, and setup errors that could delay or impact sales
Monitor item-level issues and resolve discrepancies that impact order flow or fulfillment
Sales Support & Channel Coordination Act as the operational bridge between Sales, Operations, and Customer Experience teams
Support execution of promotions, pricing updates, and product launches across channels
Track and resolve channel-specific issues that may delay product launches or impact sales readiness
Ensure all products meet partner requirements and are fully activated for sale
Customer Experience Support (Channel-Specific) Partner closely with Customer Service to resolve platform-specific issues tied to orders or product setup
Manage Amazon case logs and marketplace escalations related to listings or order flow
Identify recurring operational issues impacting customers and escalate for resolution