Senior Strategist, Commerce Operations

Tinuiti

22h•$100,000 - $115,000•Remote

About The Position

As a Senior Strategist, Commerce Operations you will be responsible for developing and implementing strategies around all aspects of a client’s Amazon business, focused around three functional pillars of Best-in-class brand presence, Operational excellence, and Retail relationship management. This could include driving success through things like promotions, product selection, fulfillment efficiencies, vendor negotiations, merchandising, brand positioning, and channel management. In essence, the Strategist, Commerce Operations will act as the commerce operations manager for their client(s) as it relates to their marketplace channel business (Amazon, Walmart, etc). This is a highly dynamic role that requires the ability to analyze and extract insights from data in addition to having the ability to effectively influence our clients and other stakeholders with those insights. A Senior Strategist, Commerce Operations will strive to be an expert on the ecommerce industry, contributing not just to their client’s success but across the service line by being a thought leader helping shape Tinuiti’s POV on Commerce Operations. The ability to thrive in a dynamic environment will be instrumental to the success of this role. The Senior Strategist, Commerce Operations will work closely with clients and internal stakeholders to develop sustainable and profitable growth strategies.

Requirements

A clear understanding of retail and marketplace platforms and functions on Amazon; experience with Vendor and/or Seller Central
Advanced in Excel/Sheets (pivots, lookups), PowerPoint or Google Slides
A minimum of 4-5 years experience in e-commerce or Amazon experience
Experience operating on Amazon Vendor Central and/or Seller Central
Previous account management experience, preferred.
Comfortable with large and complex data sets, fluent in retail math calculations
Reliable, takes initiative and finds ways to solve problems independently, has a curious mind
Ability to manage numerous client/brand needs and strategies
Outstanding communication and interpersonal skills
Articulate and well-accustomed to a client-facing role

Nice To Haves

Previous account management experience, preferred.

Responsibilities

Own and/or support relationships with key clients and decision-makers, including C-Level teams
Manage and grow relationships with all relevant Amazon partners
Develop and execute strategies to grow our client’s marketplaces business, including partnering with relevant internal teams such as, Marketplace Advertising, Paid Search, Streaming +, etc.
Use expertise to solve highly complex problems and/or lead major departmental and/or cross-functional projects
Develop, communicate, and oversee a comprehensive marketplace strategy with a clear understanding of all inputs that impact performance, including but not limited to: demand forecasting; catalog management; content analysis/optimization; operational efficiency; advertising; channel management; and business reporting / retail analytics.
Effectively report on and communicate insights to all relevant stakeholders on the client team
Partner with leadership of other Tinuiti Teams to develop a comprehensive commerce strategy for Tinuiti’s Marketplace clients
Regularly communicate any and all updates relevant to the Marketplace Operations line of business, as well as their impact on client and/or agency strategy
Inspire, recognize, coach, and lead teammates on a day-to-day basis and be a champion of Tinuiti’s culture
Develop personal and business goals that tie back to division and company goals
Contribute to your broader team by sharing learnings, pain points, and processes that can help develop your team or Tinuiti as a whole
Be hands-on and resourceful when needed and support the Team in consistently meeting deliverables and deadlines
Actively coach, mentor, and delegate tasks and responsibilities to junior members on joint accounts where you see serve as lead with successful execution

Benefits

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

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