Command Center Tech

JLL•New York, NY

10d•$50,000 - $52,000•Onsite

About The Position

The Command Center Tech will serve as a critical member of the facility operations team, acting as the central hub for system monitoring, emergency response, and customer service coordination. This role combines technical monitoring responsibilities with customer-facing interactions, requiring you to manage multiple systems, dispatch work orders efficiently, and maintain excellent service standards while representing JLL's mission and values to internal and external stakeholders.

Requirements

Computer proficiency with Microsoft Office Suite programs
Strong organizational and time management abilities
Excellent interpersonal skills with emphasis on customer service
Superior business writing and verbal communication skills
Ability to multitask effectively in a dynamic work environment
Strong analytical and problem-solving capabilities
Detail-oriented approach to work accuracy
Ability to work both independently and as part of a team
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Associates or Bachelors Degree Preferred
2+ Years experience in facilities operations or customer service center environment
Familiarity with work order management systems and building automation platforms
Experience with telephone systems and queue management
Knowledge of facility management processes and emergency escalation procedures
Background in technical support or operations coordination
Understanding of JLL's service delivery standards and methodologies