SOC- Full Time, Mon-Fri, 1st Shift

Securitas•Framingham, MA

9h•Onsite

About The Position

We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues. The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred.

Requirements

Must be at least 18 years of age
High school diploma, GED, or equivalent
Reliable transportation and communication
Legal authorization to work in the United States
Ability to read, write, and speak English effectively

Nice To Haves

Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
Strong understanding of physical security systems , including access control, CCTV, and alarm monitoring
Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
Excellent leadership, organizational, and problem-solving skills
Strong written and verbal communication skills
Ability to remain calm and make sound decisions in high-pressure situations
Intermediate computer proficiency with experience using security management software
Genetec experience strongly preferred
Previous supervisory or leadership experience preferred
Prior experience with security technology, incident management, or command center operations strongly preferred

Responsibilities

Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.