Command Center Representative - Lincoln, NE

LAZ Parking Midwest • Lincoln, NE

4d • Onsite

About The Position

Command Center employees are responsible for providing excellent customer service within all parking facilities and assisting customers remotely at the entry/exit pay stations. The Command Center employee may also be responsible to assist in other departments with permission from their immediate supervisor, help managers directly, and work with various projects that are assigned at any given time. If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Requirements

• Strong customer service experience.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent team building and interpersonal skills.
• A team player.
• Willingness to be flexible and work multiple facility locations.
• Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must make decisions independently and know when to ask management for assistance.

Nice To Haves

• Cash handling experience is preferred but not required
• Parking industry experience is preferred but not required
• A high school diploma or GED is preferred but not required.

Responsibilities

• Actively watch our video monitoring system.
• Greet customers over the phone and/or intercom in a friendly and professional manner.
• Verbally communicate and explain to customers how to use the equipment.
• Be ready to assist quickly when there is a malfunction or mistake.
• Listen for radio calls and respond back when completed.
• Communicate issues with management including potential issues with safety, security, and maintenance.
• Wipe down equipment in garages as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED