Command Center QA Specialist

PGBPGNGLOBAL•Cincinnati, OH

2d•$52,300 - $78,500•Onsite

About The Position

The Command Center QA Specialist is a digitally enabled QA governance role providing multi-site quality oversight. Using PRiME (WMS), SAP, environmental alerts, and dashboards, the role turns quality signals into risk anticipation and decision support to help teams protect product integrity, compliance, and release continuity across the network.

Requirements

Able to interpret QA metrics/alerts, identify exceptions, and communicate clearly in writing and verbally.
Proficient with Microsoft Office and comfortable working across multiple digital systems (dashboards, PRiME/SAP as applicable).
Strong documentation discipline, prioritization, and ability to follow standard work and escalation paths.
Ability to work a flexible shift to adapt to business needs, including but not limited to nights, weekends, holidays – as assigned.

Nice To Haves

Hands-on experience with SAP and a WMS (PRiME preferred).
Experience with holds/release/age-control governance or other regulated QA workflows.
Familiarity with CI basics (IWS/PDCA/LE, basic root-cause thinking).

Responsibilities

Maintain multi-site awareness across QA KPIs, release health signals, holds/age status, and exception trends.
Monitor leading indicators (release outage precursors, RFT shifts, aging/expiry risk, documentation gaps) and translate them into prioritized guidance.
Provide decision-ready updates (what changed, risk/impact, recommended next step).
Govern Positive Release / RFT routines by validating dashboard accuracy, investigating exceptions, and ensuring consistent signal interpretation.
Support root-cause follow-up by capturing evidence, summarizing drivers, and maintaining clean problem statements for release outages/interruptions.
Manage routine hold/release/age-control workflows in PRiME and SAP within defined standard work and escalation thresholds.
Maintain accurate QA documentation and traceability from initiation through disposition support.
Monitor temperature/humidity alerts and escalate to site contacts per governance expectations; track recurring patterns.
Apply playbooks to classify quality incidents, route/escalate appropriately, and ensure documentation/follow-up discipline.
Serve as a primary contact for key stakeholders (e.g., Age Control SPOCs, Business Planners, NPI SPOCs) for routine coordination and visibility.
Support IWS/LE/PDCA routines by maintaining scorecard inputs (as applicable), summarizing top loss themes, and supporting gap analysis preparation.