Command Center Operator

San Francisco Giants•San Francisco, CA

4d•Onsite

About The Position

The Command Center Operator plays an essential role in overseeing the day-to-day security of Oracle Ballpark. Serving as an extension of the San Francisco Giants’ Security team, the Command Center Operator will monitor and operate the security cameras and associated equipment in the Command Center (i.e. the Control Room). This role will ensure that incidents are immediately reported to the appropriate party or relevant agency and will proactively identify issues, when possible. The ideal candidate will have strong attention to detail and is able to handle sensitive, and sometimes confidential, information. The schedule for this position is 12am-8am Thursday - Monday with Tuesdays and Wednesdays off.

Requirements

Minimum high school diploma or equivalent required.
Minimum of 2 years of professional-level work experience required.
Must possess a valid California Bureau of Security and Investigative Services (BSIS) Guard License.
Ability to communicate in a detailed, yet concise, manner.
High commitment to customer service, able to professionally interact with all levels of individuals in a courteous manner.
Strong attention to detail and the ability to stay ahead of recurring tasks.
Ability to engage employees in a fair and direct manner.

Nice To Haves

Current or prior military experience, or college education in the security field desirable.
Prior experience in the security industry, law enforcement, military and/or customer service highly desired.

Responsibilities

Monitor and operate the security cameras and associated equipment in the Command Center.
Control length of breaks, report absences, call-offs and tardiness, deploy guards, request cleanup, repair, response to events.
Report incidents to the appropriate party, agency and Security Management Team.
Document and maintain records of incidents using the incident reporting software.
Review daily all logs and incident reports, and pass on to the Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation. Follow up as directed by Security Management and brief the on-coming shift.
Assist in researching past incidents by helping compile requested footage.
Conduct regular inspections of the ballpark.
Write reports; report malfunctions, misconduct or operational and safety issues.
Log all activity, movement, and repairs in appropriate log ensuring all incidents are accurately documented.
Assist with the development and implementation of public safety plans for day to day operations and special events.
Follow and adhere to policies and procedures needed to maintain security within and around the ballpark.
Monitor entry and access points for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
Assure property is secure and that no damage occurs due to visitor negligence or vandalism.
Dispatch security personnel to emergency and non-emergency calls for service.
Process and record emergency and routine calls.
Answer incoming phone calls, operate a computer dispatch system, and monitor alarm systems.
Visually monitor extensive CCTV system.
Exercise a high degree of judgement while evaluating emergency and non-emergency situations and the ability to make split and impactful decisions.
Charge all in-coming equipment:(i.e. radios, scanners, wands). Inspect equipment upon return.
Communicate with security/police agencies to coordinate emergency, non-emergency, information in real-time.
Demonstrate the ability to operate a two-way radio base station system and telephone equipment.
Use proper security terminology to disseminate/receive information.
Practice and adhere to Oracle ballpark practices to all clientele.
Knowledge of CCTV systems established protocol/operations of all equipment including tracking maintenance needs of cameras and servers.
Ability to learn camera locations and positions and understand the difference of PTZs vs Fixed. Monitor suspect(s) movement for in-progress investigations and all recent activity.
Ability to work with and learn new computer systems, especially systems that involve access and visitor management and video management systems.