Command Center Officer

Westgate Resorts•Gatlinburg, TN

8h•Onsite

About The Position

As a Command Center Officer, you help keep our resort safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and resort leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction. At Westgate Resorts, our team members are the heart of our success. When you join the Smoky Mountain team, you become part of a company that values hospitality, teamwork, and growth.

Requirements

High school diploma or general education degree (GED)
Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required
Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
Certificate certificates in First Aid, CPR and AED highly preferred but not required
Prior hospitality or guest service experience strongly preferred
Strong verbal and written communication skills
Proficiency with basic computer systems used to complete reports, logs, and email communication
Ability to remain calm and professional in high-pressure or emergency situations
Excellent judgment, integrity, and attention to detail
Must be at least 18 years of age
Must be able to lift 50lbs
Flexibility to work nights, weekends, and holidays
Required to pass a background check, drug test and motor vehicle record (MVR) check
Required to provide proof of eligibility to work in the United States
Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed

Responsibilities

Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer duties
Maintain a visible, uniformed security presence across assigned resort areas
Control access at designated entry and exit points
Monitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirements
Conduct routine safety and security inspections following established procedures
Maintain accurate security records, logs, and checklists
Prepare clear, timely, and detailed incident reports using computer systems and email
Assist guests and team members with security related concerns and service requests
Manage lost and found inventory, key control, and accountability
Perform traffic control, parking enforcement, assist public safety officers, and complete other duties as assigned

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs