Command Center Specialist

Dean Dorton•West Chester, OH

6d•Onsite

About The Position

Dean Dorton, one of the largest and most acclaimed certified public accounting and business advisory firms in the Southeast, has an opportunity for an experienced Command Center/ Office Services Specialist to join our team. This position plays a critical role in supporting firm operations, client service, and office hospitality. This opportunity is available in our West Chester Office. What You’ll Be Doing This is a dual-role position that combines document processing and office services with front desk and client-facing responsibilities. You will be a key part of ensuring both our internal teams and visiting clients have a seamless, professional experience.

Requirements

Dedicated to a career in administrative and office support
Possessing a minimum of two (2) years of experience in an administrative, office services, or front desk role
Experienced working in a professional services environment with deadlines in a fast-paced, demanding atmosphere
Personable, articulate, and professional with a strong client-service mindset
Highly organized with the ability to prioritize, multitask, and manage competing requests
Team-oriented, flexible, and comfortable working with a variety of personalities
Able to work independently with strong initiative and minimal direct supervision
Detail-oriented with excellent follow-through
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
This is a full-time, benefits-eligible, in-office position, with regular hours of Monday through Friday, 8:30 a.m. – 5:30 p.m.
Some overtime, including weekends, may be required during peak periods to meet government deadlines.

Responsibilities

Perform external and internal document processing, including formatting, assembling, administrative review, and preparation of highly confidential documents (tax returns, financial reports, etc.)
Maintain inventory of supplies and materials utilized in document processing
Provide backup document processing and scanning assistance as needed
Assist with additional administrative projects, firm errands, and deliveries as required
Answer the firm’s main telephone line and route calls appropriately, taking accurate and complete messages when team members are unavailable
Greet guests personally and by name, creating a welcoming and professional first impression
Treat guests as you would in your own home—offering beverages and ensuring they are comfortable during their visit
Ensure conference rooms are properly set up for meetings
Assist team members with reserving meeting spaces and coordinating beverage and meal orders
Perform end-of-day office shutdown procedures to ensure the office is secure and ready for the next business day