Command Center Dispatcher - Shoreline Amphitheatre (Seasonal 2026)

Live Nation EntertainmentMountain View, CA
Onsite

About The Position

Shoreline Amphitheatre is seeking a CCTV Operator who will act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be an excellent communicator, able to remain calm and composed in emergency situations, and capable of multi-tasking and taking appropriate action with little supervision. The primary goal is to ensure accurate and timely transmission of information to enable effective communication between different parties.

Requirements

  • Strong strategic thinking and creative problem-solving skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Acute sense of judgment, tact and diplomacy.
  • A strong sense of teamwork and ability to execute programs.
  • Ability to use standard office equipment.
  • Proficient in Microsoft Office.

Nice To Haves

  • High School Diploma or equivalent.
  • At least 2 years of experience in a similar role.
  • Experience with CCTV software.

Responsibilities

  • Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
  • Work directly with venue management regarding issues that require the attention of medical, security, or police.
  • Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information.
  • Log all two-way radio communication regarding security, medical, and police.
  • Monitor venue CCTV during all phases of event to ensure safety of all parties on site.
  • Maintain a log of all incidents that occur during each event.
  • Investigates and resolves complaints via venue CCTV.
  • Monitors venue activity and informs department heads of potential deployment changes needed.
  • Observe visitors, patrons, and employees via CCTV to preserve order and protect property.
  • Communicates pertinent information to the staff at pre show meetings.
  • Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
  • Receive emergency and non-emergency calls and record significant information.
  • Address problems and requests by transmitting information to the proper departments.
  • Prioritize radio calls according to urgency and importance.
  • Use radio communication to send crews to appropriate locations.
  • Maintain logs and records of radio calls, activities and other information.

Benefits

  • Generous vacation
  • Healthcare benefits
  • Retirement benefits
  • Student loan repayment
  • Tuition reimbursement
  • Six months of paid caregiver leave for new parents including fostering
  • Perks like Roadie Babies helping new parents care for their babies on work trips
  • Access to free live events through our exclusive employee ticketing program

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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