Command Center Dispatcher - Shoreline Amphitheatre (Seasonal 2026)

Live Nation Entertainment • Mountain View, CA

22h • Onsite

About The Position

Shoreline Amphitheatre is seeking a CCTV Operator who will act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be an excellent communicator, able to remain calm and composed in emergency situations, and capable of multi-tasking and taking appropriate action with little supervision. The primary goal is to ensure accurate and timely transmission of information to enable effective communication between different parties.

Requirements

• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Ability to use standard office equipment.
• Proficient in Microsoft Office.

Nice To Haves

• High School Diploma or equivalent.
• At least 2 years of experience in a similar role.
• Experience with CCTV software.

Responsibilities

• Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
• Work directly with venue management regarding issues that require the attention of medical, security, or police.
• Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information.
• Log all two-way radio communication regarding security, medical, and police.
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site.
• Maintain a log of all incidents that occur during each event.
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment changes needed.
• Observe visitors, patrons, and employees via CCTV to preserve order and protect property.
• Communicates pertinent information to the staff at pre show meetings.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information to the proper departments.
• Prioritize radio calls according to urgency and importance.
• Use radio communication to send crews to appropriate locations.
• Maintain logs and records of radio calls, activities and other information.

Benefits

• Generous vacation
• Healthcare benefits
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees