Command Center Dispatcher

Live Nation Worldwide•Charlotte, NC

17h

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE We are seeking a motivated and experienced individual to take on the Command Center Dispatcher at the venue. This position exercises responsibility for the command center functions and operations. This is a seasonal, part-time position for show days reporting to the Security Department Manager of the venue. Hours per week will vary depending on show schedule and business.

Requirements

Experience as a command center dispatcher or in a related field.
Strong communication and interpersonal skills.
Ability to remain calm and focused in high-pressure situations.
Proficiency in computer-aided dispatch (CAD) systems and other relevant technologies.
Willingness to work in a fast-paced shift environment with flexible hours.

Nice To Haves

Previous experience in a live events environment desired.

Responsibilities

Dispatch Coordination: Dispatch of appropriate departments through the use of radio systems.
Communicate effectively with field personnel, providing essential information and instructions.
Resource Allocation: Prioritize and allocate resources based on the nature of the incident.
Maintain accurate records of resource assignments and availability in dispatching software systems.
Communication: Assist in ensuring proper communication between all entities. (Venue, 3rd party vendors, Public safety departments)
Technology Utilization: Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.
Maintain accurate and detailed records of all communications and actions taken during each emergency incident.
Emergency Call Handling: In the event of an emergency, receive and respond to emergency and non-emergency calls from the public and other agencies.
Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated response to emergency incidents.
Gather critical information to assess the nature and urgency of the situation.