Comm/Neighborhood Library Mgr
About The Position
The Community/Neighborhood Library Manager serves as an innovative leader who ensures a high standard of public service while stewarding a dynamic, collaborative team. This position is responsible for overseeing the daily operations of a branch of the Charlotte Mecklenburg County Library System (CML). This role includes supporting and developing staff, managing facility operations, partnering with a community of leaders to assess and meet community needs, aligning with CML’s mission to improve lives and build a stronger community. The library branch will serve as a public commons, connecting knowledge, culture, and creativity though library programs and specialized services. The branch will serve as a vibrant, inclusive space, with the goal of strengthening public engagement, supporting economic opportunity, and connecting community resources.
Requirements
- Minimum of five years of varied and increasing library and leadership experience.
- Master’s degree in Library Science from an ALA-accredited institution.
- NC Public Library certification required or must be obtained within 12 months of hire
- Technologically adapted with PCs, tablets and mobile devices, internet and database searching.
- Competent in Microsoft Office Suite, online meeting platforms, and scheduling software.
Nice To Haves
- Successful, high-level supervisory and management skills within a public library system
- Department Supervisor experience with 5 or more direct reports
- Experience working with patrons of different cultural and socioeconomic backgrounds
- Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources
- Demonstrated ability to lead through change, inspire innovation, and align with strategic goals
- Proven project management skills
- Strong commitment to excellent customer and community service
- Experience developing staff leadership skills and abilities
Responsibilities
- Lead the continued development of services and programs, including outreach, which reflect the evolving needs of a diverse community and align with system-wide program plans.
- Champion innovation by seeking new, creative and effective initiatives to serve the community.
- Utilize demographic data and community input to ensure programming and services are relevant, inclusive, and equitable.
- Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
- Serve as a liaison between senior leaders and branch staff, regularly reporting relevant branch successes, trends, and challenges.
- Develop leadership capacity among a larger staff and foster a culture of excellent performance, collaboration, inclusivity, accountability, and continuous learning by intentional staff engagement, performance management, and coaching.
- Successfully lead through organizational and operational change by maintaining a positive culture and providing guidance and support.
- Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
- Monitor and allocate budgets and other financial resources strategically and responsibly.
- Serve as a primary point of contact for resolving complex customer service concerns and facility issues.
- Supervise department Managers, Librarians, Library Associates, and Access Service Staff.
- Facilitate regular branch all-staff meetings and individual staff check-ins.
- Work collectively with peer library managers, staff, and program presenters to deliver exceptional programming and experiences for all ages.
- Participate in system-wide strategic initiatives.
- Build and sustain strong partnerships within an expansive, wide-reaching community to foster community engagement and offer innovative, diverse programming.
- Advocate for CML’s mission as a partner in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
