Comm Center Specialist

Northwest Financial Corp.•Spencer, IA

11h•Onsite

About The Position

The Comm Center Specialist is responsible for handling external customer inquiries through various media, developing customer relationships, and providing product knowledge and services. This role involves troubleshooting, recommending solutions, identifying trends, and escalating issues when necessary. The specialist will also perform file maintenance, serve as a backup for other positions, and continuously enhance their career through experience and education. Maintaining compliance with laws and regulations, participating in examinations, and adhering to the Information Security Program are key aspects of the role. Additionally, the specialist is expected to build a good image for the Bank by being active in the community and developing a thorough understanding of the Bank's products and services to deliver quality customer service.

Requirements

High school diploma or general education degree (GED) required; one year of previous experience required; or equivalent combination of education and experience.
Above average verbal and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.
Must have a valid driver’s license and be willing to travel to outlying branch areas, as business needs dictate.
Regular customer service problem solving using established variables.

Responsibilities

Responds to external customer inquiries through a variety of media.
Develops customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
Assists with troubleshooting and recommending possible solutions, identifying trends, determining when to escalate a problem to management or referring to an expert in the area.
Performs file maintenance, as requested.
Serves as a backup for other position(s) and performs other duties, as assigned.
Enhances career through work experience and continuing education.
Maintains compliance with federal, state and local laws and regulations.
Participates and responds to examinations, audits and third party reviews.
Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
Establishes a good image for the Bank by being active and visible in the community.
Attends meetings as assigned.
Develops a working knowledge of the Bank’s products and services through usage and webex attendance to provide quality customer service while building relationships and exceeding expectations.