Internal Only - Combination Technician

WK&T•Mayfield, KY

9d•Onsite

About The Position

This role involves the placement and maintenance of underground and aerial cables, as well as the programming and troubleshooting of various internet, security, IPTV, and telephone services, and data networks. The technician will also be responsible for the installation of business communication systems and residential wiring, along with splicing, locating, and maintaining cables and other facilities.

Requirements

Knowledge of basic electronics, specification sheets, and circuit diagrams.
Knowledge of computer hardware, software, wireless protocols, basic networking, PC and smartphone applications.
Knowledge of telecommunications plant equipment operations and maintenance.
Knowledge of company products and services.
Knowledge of company policies and procedures.
Skill in operating service equipment including various hand tools and testing equipment.
Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
Ability to pay close attention to detail.
Ability to evaluate, test, and repair sophisticated equipment.
Ability to improve or redesign procedures for specific installation/repair problems.
Ability to work independently and make sound technical decisions using information at hand.
Skill in reading cable schematics, maps, fiber count reports and verification reports.
Ability to drive a company vehicle daily. Good driving record.
Ability to represent the company by selling products and services offered by the company.
Ability to effectively function as a team player.
Ability to pass and maintain DOT physical.
Ability to learn telco area and navigate workload efficiently.
Ability to receive Level 1 security certification.
Ability to identify color(s).
Ability to climb poles and work from heights/overhead.
Ability to be on call and respond to call out in the required amount of time.
High school diploma with two years of telecommunications education or equivalent work experience.
Good customer service skills and a good driving record also required.

Nice To Haves

Bachelor’s degree in information technology
Proficient knowledge in fiber optics
Proficient knowledge in security alarm systems
A+ certification

Responsibilities

Receives service orders and necessary equipment for installing, upgrading, or changing customer telephone service or equipment.
Receives locate tickets and uses maps to perform locating and repairing of all facilities.
Identifies and assists with new technologies (streaming services/home automation/security).
Analyzes, troubleshoots, and repairs home and business networks.
Installs, removes, or makes changes in residential and business service per service order.
Provides and updates documentation of truck rolls.
Installs ground protection for unwanted electrical surges.
Performs all installation techniques necessary to ensure neatness and concealment of wires leading to telephone instruments.
Reports any changes to Service Order/Trouble Tickets to Dispatcher/Engineering to maintain OSP records.
Installs concealed telephone wire and other equipment at buildings under construction.
Maintains residential and business telephones based on customer trouble reports.
May install and maintain equipment for diversified teleco services.
Repairs all types of trouble on cable plant, drop wire, station wiring, ONTs, and telephones.
Creates trouble tickets and maintains time sheets and vehicle/safety records.
Performs splicing, installing, and repairing facilities, including buried and aerial fiber optics, cross-connect boxes, pedestals, enclosures, and building terminals.
Installs, grounds, bonds, and repairs all pedestals, enclosures, and fiber optic cable.
Inspects and repairs existing facilities and/or communicates repair needs.
Complies with procedures that assist with reporting.
Performs all other related duties as assigned by management.