Columbia County Captain

Gold Cross Ems Inc•Augusta, GA

About The Position

The Columbia County Captain assists the Columbia County Major and Command Staff in supervising daily operations, ensuring prompt responses to emergent and non-emergent calls, and providing quality medical treatment and transportation. The Captain schedules and oversees Paramedics, Advanced EMTs, Intermediate EMTs, and EMTs on the assigned shift; ensures compliance with policies, procedures, and medical protocols; monitors supplies and equipment; completes paperwork; and verifies that shift ePCRs include required fields and documentation. The position also performs approved Paramedic skills. Working independently under the supervision of the Columbia County Major and Senior Director of Operations, the Captain reports critical incidents by email, phone, text, or periodic meetings. Reportable incidents include events involving firefighters, law enforcement, county or EMS employees; mass-casualty events or active-shooter reports; significant motor vehicle collisions; injuries to Gold Cross employees; incidents involving Gold Cross vehicles; and serious employee issues such as suspected impairment, harmful actions, or facility complaints. The Captain oversees on-duty personnel in the assigned division and other divisions as delegated, directs their tasks and assignments, and communicates pertinent information with other on-duty supervisors and directors. The role may issue verbal and written disciplinary actions under the Gold Cross EMS Employee Handbook Progressive Discipline Procedure. The Captain supervises field operations, develops personnel, coordinates incident response and risk management, supports patient care and transportation, and ensures operational, documentation, safety, equipment, and policy requirements are met.

Requirements

Must be at least 21 years of age.
Must have a current driver’s license and meet the driving standards set by the company’s insurance provider.
Must hold a current Georgia State Paramedic License.
Must hold a current South Carolina State Paramedic License or obtain one within 18 months.
Must have two years of experience as a Paramedic.
Must have current BLS and ACLS credentials.
Must possess strong verbal, written, and listening communication skills.

Nice To Haves

BLS Instructor.
ACLS Instructor.
PALS or EPC.
AMLS.
PHTLS.
Emergency Driver Operations course; course requirements may vary.
Proficiency with ePro, Zoll, ImageTrend, and other software.
Other qualifications as determined by the Training Department.

Responsibilities

Supervise the day-to-day activities of field operations and on-duty personnel in the assigned division and other divisions as delegated.
Schedule and oversee Paramedics, Advanced EMTs, Intermediate EMTs, and EMTs on the assigned shift.
Direct assigned personnel’s daily tasks and assignments, and communicate pertinent information with other supervisors and directors.
Ensure prompt responses to emergent and non-emergent calls and provide quality medical treatment and transportation.
Perform approved Paramedic skills and provide patient care and ambulance transportation as needed.
Monitor and ensure adequate supplies and equipment.
Complete paperwork and verify that shift ePCRs/PCRs are complete, include required fields and documentation, and are submitted by the end of the unit’s shift.
Report critical incidents through email, phone, text, or periodic meetings, as appropriate.
Motivate and develop field personnel and model teamwork and leadership.
Serve as a liaison between field and non-field personnel and between field personnel and healthcare agencies.
Maintain an interface with clients and industry participants to enhance the company’s standing in the industry and community.
Review, analyze, and manage operational performance indicators weekly.
Provide corrective actions, including verbal and written warnings, to promote adherence to policies and performance and behavior standards.
Serve as the local risk-management point of contact and investigate accidents, injuries, incidents, and other reports.
Work with Human Resources on personnel issues and coordinate resolution of labor-related issues as needed.
Coordinate mass-casualty incidents and other critical incidents within the incident command system.
Supervise the handling of controlled substances.
Conduct regular unit, equipment, uniform, and station inspections.
Comply with company, local, state, and federal policies, procedures, guidelines, and laws.
Perform other assigned duties, which may include safety management, disaster-program coordination, and scheduling coordination.
Operate emergency vehicles safely and appropriately according to training and established guidelines, and complete an annual review of emergency-vehicle operating responsibilities.
Meet or exceed company attendance and punctuality standards.
Complete required skill competencies within the required timeframe.
Participate in EMS duties related to cleanliness and general maintenance of offices, stations, units, and equipment.
Attend meetings as requested.
Assist with other tasks and logistics or maintenance duties as departmental needs dictate.
Respond to Priority One calls unless location or travel time contraindicates the response.