Colorado Works Case Management Specialist

City and County of Denver • Denver, CO

4d • $27 - $40 • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $26.84 - $33.55. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work onsite at Denver Human Services located at 1200 Federal Blvd, Denver, CO 80204 3 days per week and offsite 2 days per week. Employees must work within the state of Colorado on their off-site days. Who We Are & What You’ll Do Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you! Division of Economic Security: Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS). Specifically, the Colorado Works Case Management Specialist will engage with Colorado Works participants in a continuum of employment centered services which include : Facilitating individual and family assessments that help identify strengths and barriers to employment success Identifying short and long-term goals that are specific and attainable and provide a path off of public assistance Developing collaborative individual plans with the customer that takes family needs into consideration Supporting the customer's circumstances and choices and offering them information about agency and community-based resources Monitoring customer progress by acknowledging and celebrating their success Coordinating with staff to provide initial and ongoing financial eligibility for program benefits when necessary What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Four (4) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance

Nice To Haves

• Excellent soft skills in motivational interviewing, organizing, planning, and monitoring customer progress
• The ability to work effectively with other employees, agencies, and the public
• Exceptional communication (oral, written) and interpersonal skills, including the ability to work effectively with people of diverse backgrounds and lifestyles
• Strong skills in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
• Experience with the Colorado Benefits Management System- CBMS and Denver's Work Management System (WMS)
• Experience with the Colorado Works program or working with vulnerable populations

Responsibilities

• Facilitating individual and family assessments that help identify strengths and barriers to employment success
• Identifying short and long-term goals that are specific and attainable and provide a path off of public assistance
• Developing collaborative individual plans with the customer that takes family needs into consideration
• Supporting the customer's circumstances and choices and offering them information about agency and community-based resources
• Monitoring customer progress by acknowledging and celebrating their success
• Coordinating with staff to provide initial and ongoing financial eligibility for program benefits when necessary

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees