Collision Manager (59675)

Parks Automotive Group•Charlotte, NC

3d•Onsite

About The Position

The Collision Manager is responsible for forecasting and achieving departmental goals, fostering teamwork with other departments, and ensuring adherence to Collision SOPs. This role involves managing the body shop's budget, staying compliant with regulations, and overseeing staff performance through hiring, training, and reviews. The Collision Manager also manages customer relations, estimates, billing, and ensures a clean and organized work environment.

Requirements

Ability to read and comprehend instructions and information.
Two years of experience in an auto body repair facility.
Working knowledge of body repair methods.
One year of supervisory experience.
Excellent communication and managerial skills.
Valid driver license and good driving record.

Responsibilities

Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Train, execute, and hold all staff accountable for the Collision SOP (Standard Operating Procedures) at all times.
Prepare and administer an annual operating budget for the body shop.
Attend managers meetings as requested.
Understand, keep abreast of and comply with federal, state and local regulations that affect Body Shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel, and monitor the performance of all Body Shop staff.
Direct and schedule the activities of all Body Shop employees.
Provide technical assistance as needed.
Conduct meetings with Body Shop employees to discuss activities and problems of mutual interest.
Monitor Body Shop technicians payroll records.
Establish and maintain good working relationships with several insurance adjusters.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Supervise all activities of and communications with the wrecker service.
Greet all customers promptly and give fair estimates on costs and time required for body work.
Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
Quality-check completed jobs and handle all customer complaints.
Keep abreast of new equipment and tools available and recommend purchases.
Ensure that the work areas and customer waiting area are kept clean.
Account for all documents; ensure that none are missing.
Prepare final billing for completed repair orders.
Collect accounts receivable for body repair work.
Follow up on parts department orders to ensure parts availability.
Understand, keep abreast of and comply with federal, state and local regulations that affect Body Shop operations such as hazardous waste disposal, right-to-know and environmental updates.
Hold departmental meetings periodically to discuss areas of opportunity.
Perform periodic reviews of employee performance.