Collision Manager

Toyota of Stroudsburg•E. Stroudsburg, PA

8d•Onsite

About The Position

The collision center manager is responsible for overseeing all operations within the collision repair facility. This role requires strong leadership skills, technical knowledge of automotive repair processes, and a commitment to delivering exceptional customer service. The collision center manager will coordinate workflow, manage staff, maintain quality standards, and ensure efficient operations to meet or exceed performance targets.

Requirements

Previous experience in collision repair management or similar role within the automotive industry.
Strong leadership skills with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills, estimating software, and industry standards.
Knowledge of regulatory requirements related to safety, environmental compliance, and insurance regulations.
Proven track record of achieving performance targets and driving continuous improvement initiatives.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Nice To Haves

Bachelor’s degree in business administration, Automotive Technology, or related field preferred.

Responsibilities

Lead, mentor, and motivate a team of technicians, estimators, administrative staff, and other personnel within the collision center.
Provide training and development opportunities to enhance employee skills and performance.
Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
Oversee daily operations, including scheduling, workflow management, and resource allocation, to ensure timely completion of repairs.
Monitor key performance indicators such as cycle time, touch time, customer satisfaction, and implement strategies to optimize efficiency and productivity.
Maintain inventory of parts and materials and ensure proper utilization to minimize waste and control costs.
Enforce quality control measures to ensure repairs meet or exceed industry standards and customer expectations.
Conduct regular inspections of completed work to identify any deficiencies and implement corrective actions as needed.
Implement and adhere to safety protocols and regulations to maintain a safe working environment for employees and customers.
Interact with customers to address inquiries, provide updates on repair progress, and resolve any concerns or issues promptly.
Strive to exceed customer expectations by delivering personalized service and maintain open lines of communication throughout the repair process.
Implement strategies to enhance customer satisfaction and generate positive reviews and referrals.
Develop and manage the collision center budget, including revenue projections, expenses, and profitability targets.
Identify opportunities for revenue growth and cost savings and implement strategies to achieve financial objectives.
Ensure accurate billing and invoicing processes and monitor accounts receivable to minimize delinquencies.