Collision General Manager

Boyd Group Services•Lubbock, TX

6d•$85,000 - $100,000•Onsite

About The Position

Gerber Collision & Glass is seeking a dedicated Collision General Manager for their Lubbock, TX location. This role is responsible for leading the day-to-day operations of the store, ensuring an exceptional customer experience, and maintaining high-quality collision and glass services. The General Manager plays a pivotal role in the success of the customer's experience by ensuring alignment with all team members and leading by example. This is an in-person, onsite position, Monday through Friday.

Requirements

1-2 years in a leadership position, preferably collision.
2-3 years minimum prior CCC1 experience and auto collision estimating required.
4-5 years prior customer service excellence required.
Post-Secondary Education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Communicate clearly both verbally and in writing.
Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

Provide an exceptional and successful customer experience.
Lead and maintain the day-to-day operation of the Store in compliance with established policies and procedures.
Plan and implement the daily operations of the Collision Center to ensure KPI's and insurance metrics are met.
Coach and empower each team member’s performance and success in their individual roles.
Promote and maintain the highest quality standards of professionalism in serving all customers.
Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the annual and monthly operating budget of the collision center.
Forecast, target and track monthly sales, profit and expense objectives.
Deliver formal annual performance reviews and informal monthly performance reviews.
Monitor and maintain all A/P and A/R relating to the Collision Center.
Maintain a clean and organized repair facility at all times.
Monitor all maintenance required for all shop equipment, including the paint booth.
Provide training for all staff as necessary.
Ensure all staff wear proper safety gear and adhere to dress code.
Open and close the facility daily as per established procedures.
Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
Manage all estimates to ensure labor mix is within established standards.
Manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings.
Attend monthly managers meetings.
Attend training, information sessions and workshops recommended by Senior Leadership Team.
Store CSI performance review and follow up within 24 hours.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available