Collision Estimator

Boyd Group Services•Houston, TX

11d•$70,000 - $120,000•Onsite

About The Position

Gerber Collision & Glass is seeking a Collision Estimator to provide an exceptional customer experience. This role involves assessing vehicle damage, documenting necessary repairs and parts, and coordinating the repair process. The Estimator will communicate with customers and insurance companies, ensuring all repair needs are met and keeping customers informed throughout the process. This position plays a key role in achieving the repair facility's Key Performance Indicators (KPIs) by working collaboratively with team members.

Requirements

High School Diploma or equivalent
Minimum of 1-year experience Required
Basic Computer Skills
Must be willing to complete I-CAR Training
Valid Driver’s License
2-3 Years Minimum prior CCC1 experience preferred
1-2 years prior experience general ledger: accounts receivables/payables preferred
3-4 years prior experience in customer service excellence required
Knowledge of Repairs and OE Guidelines
Awareness of where to look for answers
Compliance for DRP’s

Responsibilities

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provides positive energy when greeting customers in person and on the phone.
Understanding of all required Insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meeting (if required).
Attend training, information sessions and workshops recommended by Store Manager.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available