LUXE Collision Estimator

Crash Champions•Costa Mesa, CA

3d•Onsite

About The Position

Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., also operating the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers. The company services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 with a vision anchored by the belief that delivering superior collision repair service is about People First. We Champion People.

Requirements

Customer Service Skills
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.