Collision Estimator

Boyd Group•Amarillo, TX

29d•Onsite

About The Position

Gerber Collision & Glass is seeking a dedicated Collision Estimator to join their team in Amarillo, TX. This role is crucial for providing an exceptional customer experience by accurately assessing vehicle damage, documenting repair needs, and coordinating the repair process. The Estimator will communicate effectively with customers and insurance companies, ensuring all repair needs are met and KPIs are achieved. This posting is part of an ongoing effort to identify qualified candidates for current and future opportunities, with applications accepted on an ongoing basis.

Requirements

High School Diploma or equivalent
Minimum of 1-year experience required
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Must be willing to complete I-CAR Training
Valid Driver’s License
2-3 Years Minimum prior CCC1 experience preferred
1-2 years prior experience general ledger: accounts receivables/payables preferred
3-4 years prior experience in customer service excellence required

Nice To Haves

Knowledge of Repairs and OE Guidelines

Responsibilities

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required Insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meeting (if required).
Attend training, information sessions, and workshops recommended by Store Manager.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available