Collision Estimator

Boyd Group Services•Fayetteville, NC

1d•$50,000 - $100,000

About The Position

The Collision Estimator is responsible for delivering a successful customer experience by preparing estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. Estimators work with facility team members to meet repair facility KPIs and follow insurance-client and operating requirements. Experience with the CCC1 Estimating System is required.

Requirements

Experience with the CCC1 Estimating System.
Knowledge of vehicle repairs and OE guidelines.
High school diploma or equivalent.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver's license.
Awareness of where to find answers.

Responsibilities

Document each customer interaction accurately and promptly with relevant details.
Provide timely, accurate information and guide customers through the repair process.
Keep customers and insurance companies informed and updated throughout repairs.
Ensure compliance with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand and follow applicable insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation estimated at $50,000–$100,000 per year.
May be eligible for bonuses tied to individual or business initiatives.