Collision Estimator

Crash Champions•Crestwood, IL

16d•Onsite

About The Position

Crash Champions is a rapidly growing multi-shop operator (MSO) in the collision repair industry, operating over 650 locations across the U.S. The company also manages the Crash Champions LUXE | EV Certified brand for highline and luxury EV repairs. Founded in 1999, Crash Champions prioritizes a 'People First' approach to delivering superior collision repair services. This role involves educating customers on repair processes, managing repair orders from initial estimates to finalization, performing quality control, and ensuring customer satisfaction throughout the repair journey.

Requirements

Knowledge of multiple estimating systems like CCC1 (required), Mitchell & Audatex.
Knowledge of dealing with Insurance partners required.
Organization and multi-tasking skills.
Good time management.
Ability to adapt easily to fast-paced environment.
Ability to deal with fast paced environments.
Customer Service Skills.

Nice To Haves

DRP basis is preferred.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.