Collision Estimator

Crash Champions•Queen Creek, AZ

1d•Onsite

About The Position

Crash Champions is a rapidly growing and leading brand in the collision repair industry, operating as the largest founder-led multi-shop operator (MSO) in the U.S. We also manage the Crash Champions LUXE | EV Certified brand, specializing in highline and luxury EV repairs. With over 650 advanced repair centers across 38 states, Crash Champions was established in 1999 with a vision centered on prioritizing people and delivering superior collision repair services. We champion people and are committed to providing an exceptional customer experience.

Requirements

Customer Service Skills
Organization and multi-tasking skills
Good time management
Ability to adapt easily to fast-paced environment
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Nice To Haves

Knowledge of dealing with Insurance partners preferred

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.