Collision Estimator

Boyd Group Services•Skokie, IL

1d•$60,000 - $180,000

About The Position

The Collision Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication with customers and insurance companies throughout the repair process. The Estimator assesses vehicle damage and documents the required repairs and parts replacement on the damage appraisal. The role is pivotal to customer satisfaction and facility performance, and requires working in alignment with team members to achieve repair facility KPIs. The position also involves following insurance client requirements and the company’s WOW Operating Ways, supporting colleagues, participating in production walks and meetings when required, and attending training recommended by the Store Manager. This is a commission-based role, with earnings determined by production and actual earnings varying according to individual productivity.

Requirements

Knowledge of vehicle repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.