Collision Estimator/Customer Advisor

Myers Auto Group•Lakeland, FL

19h•Onsite

About The Position

Subaru Buick Cadillac Lakeland is seeking an experienced Collision Estimator / Customer Advisor to join their team. This position is a key role in the collision center, combining technical estimating expertise with a strong focus on customer service. The ideal candidate will be responsible for assessing vehicle damage, preparing repair estimates, coordinating with insurance companies, and guiding customers through the repair process from start to finish.

Requirements

Experience as a Collision Estimator, Body Shop Advisor, or similar role
Strong understanding of collision repair and insurance processes
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Valid driver’s license with a clean driving record
Background check and drug screening required
Clean MVR required

Nice To Haves

Experience with CCC, Mitchell, or Audatex preferred
High-volume collision center experience strongly preferred
I-CAR certification is a plus

Responsibilities

Inspect vehicles and assess collision damage
Prepare accurate repair estimates using CCC, Mitchell, Audatex, or similar systems
Identify all required parts, labor, and repair procedures
Submit and manage supplements throughout the repair process
Collaborate with technicians to ensure proper repair planning
Serve as the primary point of contact for customers
Explain estimates, timelines, and insurance processes clearly
Provide consistent status updates and manage expectations
Handle vehicle intake, documentation, and delivery
Communicate with insurance adjusters
Negotiate approvals and supplements
Ensure repairs meet manufacturer and insurance standards
Maintain accurate and organized repair files
Support cycle time goals and shop efficiency
Follow all company policies and safety procedures