Collison Consultant Contractor- Various Locations

OEC•St. Louis, MO

4d•Onsite

About The Position

As a subject matter expert for assigned repair facilities, represents our OEM partners to ensure their network of certified collision centers continue to meet the ever-changing requirements to complete a safe and proper repair. Delivers and sells consulting and training to continue to build value with our client collision centers.

Requirements

Minimum 3 years of experience either as a collision repair tech and/or insurance estimator or adjuster.
Working knowledge of estimating systems; able to read and understand instructions, written estimates and work orders.
Good computer skills and proficiency with Microsoft Office.
Ability to understand workflows and navigate and submit reports using an iPad.
Strong communication, interpersonal and presentation skills.
Displays a professional attitude and customer centric behaviors (such as empathy, humility and active listening skills).
Able to work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality.
Must have and maintain a valid driver’s license.
Requires frequent/daily travel to assigned repair facilities (up to 80% of time).

Nice To Haves

ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3).

Responsibilities

Performs detailed evaluation of collision centers’ capabilities to repair vehicles to pre-accident condition per OEM requirements.
Identifies collision center process gaps from estimating through completion of repairs.
Evaluates in-process and completed repairs to determine repairs follow OEM guidelines.
Implements Repair Planning Systems tailored to client’s operations and unique requirements.
Understands key financial drivers and supports changes that improve collision center profitability and performance.
Draws on experience to implement change.
Identifies gaps in OEM repair manual utilization and delivers onsite OEM repair training to ensure compliance with OEM standards.
Responds to repair facility queries in a timely and accurate way.
Documents and submits visit reports, facility inspections, training/coaching sessions and additional points of contact (phone, email, any future communication channels) within OEC software.
Schedules and maintains accurate calendar for visits, facility inspections, and training/coaching sessions.
Participates in weekly and/or monthly conference calls among coaches.
Maintains defined standard of continuing education annually to stay abreast of industry and coaching best practices.