Collision Centre Manager - ACX 417
About The Position
The Collision Centre Manager is responsible for overseeing the daily operations of an auto body repair facility, ensuring efficient and effective service delivery. This includes managing staff, implementing processes for quality control, and ensuring that repairs are completed on time and within budget. The manager is also accountable for customer satisfaction, handling client inquiries, and resolving any complaints. Additionally, they must ensure compliance with safety standards, inventory management, and maintain strong relationships with insurance companies and suppliers. Strong leadership, communication, and organizational skills are essential for this role.
Requirements
- 5+ years previous experience in automobile repair, preferably in a management role
- Previous experience with collision repairs and familiar with the repair process
- Exceptional computer skills – Microsoft Word, Outlook, Audatex, Mitchell Connect
- Excellent communication skills with the ability to motivate and manage a diverse team effectively
- Possess strong leadership skills and negotiation/conflict resolution skills
- Demonstrated time management and organizational skill
- Ability to multi-task and meet deadlines
- Must have a valid driver’s license
Responsibilities
- Oversee daily shop operations, including scheduling, workflow management, and inventory control; responsible for month end and ensuring all targets are met
- Complete bi-weekly payroll for hourly, salary and flat rate employees and submit to payroll for processing
- Monitor and maintain all A/P and A/R relating to the Collision Center
- Collaborate with upper management to develop strategies for improving shop efficiency and profitability
- Ensure all repairs and services are performed to the highest standards of quality and safety
- Maintain equipment and tools, ensuring they are in good working condition; manage repairs or replacements as needed
- Handle customer inquiries and complaints professionally, ensuring customer satisfaction with services provided.
- Ensure all Insurance programs, guidelines, and procedures are adhered to
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team
- Partner with the management team to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality control and employment standards
- Schedule and arrange OEM training for Estimator and Repair Technicians
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
