Collision center technician

Hendrick•Norfolk, VA

10d•Onsite

About The Position

Responsible for identifying and performing necessary body repair work in accordance with factory and Collision Center specifications. This role requires a thorough knowledge of automotive parts and systems, demonstrable mechanical skills, and technical training or commensurate technical experience. The technician will examine body damage, estimate costs, request parts, perform repairs, and document all work performed efficiently and according to guidelines. The position emphasizes maintaining high customer satisfaction (CSI) standards, a clean and safe work area, and participation in required training. The role also involves accurate timekeeping, adherence to safety regulations, and embodying the company's Core Values.

Requirements

High School Diploma
5+ years of desired work experience
Driver’s License
Thorough knowledge of automotive parts and systems
Demonstrable mechanical skills and knowledge
Technical training or commensurate technical experience required
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Ability to understand and follow technical manuals
Strong problem-solving skills to identify and request necessary parts, and perform repairs efficiently while adhering to dealership and manufacturer guidelines
Ability to read and comprehend instructions, correspondence, and memos
Ability to use communication skills to clearly explain vehicle issues, repair needs, and recommendations to team members, service advisors, and customers
Proficient writing skills to accurately document services performed, parts requested, and any issues identified, ensuring clear and thorough records in the dealership's system
Proficient in using dealership software systems to document vehicle services, track repair history, and manage timekeeping
Capable of navigating the parts department inventory and ordering system to request necessary parts efficiently
Able to utilize technology to ensure accurate documentation of repairs and maintenance
Ability to add, subtract, multiply and divide
Proficiency in using measurements to assess parts and ensure proper fitting during repairs and maintenance
Duties are performed primarily in the service area
Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment
May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions
Frequently interacts with customers, service advisors and the service manager
Ability to clearly communicate with customers and team members to accurately diagnose issues, explain repair needs, and provide updates on vehicle status
Must be able to follow detailed service instructions and relay any necessary information about repairs, maintenance, or parts requirements to ensure efficient workflow and customer satisfaction
Frequently lift, carry, push, and pull objects weighing up to 50 pounds
Occasionally maneuver heavy vehicle components, equipment, or parts exceeding 50 pounds with the assistance of mechanical lifting devices
Stand and walk for extended periods throughout the workday on hard surfaces such as concrete
Frequently bend, stoop, kneel, crouch, and crawl to access vehicle undercarriages, wheel wells, and low-clearance areas
Reach overhead, below the knee, and at shoulder level
Work in confined spaces, awkward positions, and at various heights when accessing different vehicle areas
Continuously use hands and fingers to grip, handle, feel, and manipulate tools, equipment, spray guns, and vehicle components
Perform repetitive hand and wrist motions throughout the shift
Maintain close, distance, color, depth perception, and peripheral vision to accurately assess vehicle damage, match paint colors, and ensure quality of repairs
Must be able to talk and hear, including wearing hearing protection as required
Ability to detect odors related to chemicals, paints, and vehicle fluids
Sustain physical activity throughout an entire shift, which may include extended hours
Safely work in a fast-paced environment with exposure to noise, fumes, and varying temperature

Nice To Haves

Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Responsibilities

Examines body damage on customer vehicles
Identifies necessary body repair work
Estimates cost of body work
Requests necessary parts
Performs body repairs including removing damaged body parts and replacing with fixed or new parts
Documents repairs performed
Performs body repairs efficiently and according to Collision Center and insurance company guidelines
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties