Collision Center Manager

Toyota of Stroudsburg•E. Stroudsburg, PA

3d•Onsite

About The Position

Toyota of Stroudsburg is seeking an experienced collision leader to build their Collision Center into a powerhouse. This is not a caretaker position but an opportunity to shape an operation, drive growth, and be recognized for results. The Collision Center Manager will be responsible for the leadership, growth, production, profitability, quality, customer experience, and operational integrity of the Collision Center. The role requires balancing future development with disciplined control of current operations, ensuring growth is supported by comprehensive repair planning, accurate documentation, ethical claims handling, quality repairs, financial accountability, proactive customer communication, and a strong team culture.

Requirements

Previous experience in collision repair management or similar role within the automotive industry
Strong leadership skills with the ability to inspire and motivate a diverse team
Excellent communication and interpersonal skills
Proficiency with estimating software and industry standards
Knowledge of regulatory requirements related to safety, environmental compliance, and insurance regulations
Proven track record of achieving performance targets and driving continuous improvement initiatives
Detail-oriented with strong analytical and problem-solving abilities
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Nice To Haves

Bachelor’s degree in business administration, Automotive Technology, or related field

Responsibilities

Develop and execute a plan to increase repair volume, capacity, sales, and gross profit
Recruit, develop, and retain a strong collision team
Build relationships with insurance carriers, fleets, dealerships, towing partners, and referral sources
Maintain visibility over every vehicle in the repair process
Conduct structured production meetings and identify delays before commitments are missed
Improve estimating, blueprinting, parts coordination, scheduling, and production flow
Ensure OEM repair procedures and safe repair standards are followed
Maintain the integrity of repair orders, estimates, supplements, approvals, labor, parts, sublet invoices, and final billing
Review open repair orders, delivered-but-not-closed vehicles, supplements, receivables, deductibles, and documentation gaps
Manage department sales, gross profit, expenses, technician productivity, and available capacity
Establish quality-control standards and reduce rework, comebacks, and avoidable delays
Ensure customers receive timely, accurate, and proactive updates
Coach team members, address missed expectations, and build bench strength
Work closely with Parts, Service, Accounting, Sales, and Fixed Operations leadership
Understand what vehicles are in process, what they are waiting for, who is responsible, what is at risk, and what needs to happen next.