Collision Assistant (59905)

PARKS CHEVROLET RVA LLC•Richmond, VA

1d•Onsite

About The Position

The Collision Assistant is responsible for ensuring customer satisfaction by accurately addressing their vehicle's needs, communicating effectively, and managing repair orders. This role involves greeting customers, understanding their concerns, advising on vehicle care, inspecting for additional repairs, providing estimates, and ensuring quality control throughout the repair process. The assistant also handles administrative tasks related to repair orders and customer communication.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.

Nice To Haves

Sales experience preferred.

Responsibilities

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste, OSHA, right-to-know, etc.
Ensure that all documents are accounted for.
Wear approved safety glasses when in designated work areas.
Greet customers in a timely, friendly manner.
Let customers who are waiting in line know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem(s).
Obtain customer and vehicle data.
Test-drive the vehicle as necessary.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus (if applicable).
Inspect customers vehicles for additional needed repairs.
If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in. Repair orders must be legible.
Provide estimates for labor and parts.
If the cost of service cannot be estimated during reception, leave open and contact the customer later, by phone, for approval.
Establish each customers method of payment.
Obtain approval of credit, if necessary.
Establish time promised.
Obtain customers signature on repair order; provide customer with a copy.
Follow up progress of each repair order.
Contact customers by telephone regarding any changes in the estimate or time promised.
Record changes on repair order in approved fashion.
Handle telephone inquiries regarding work in process and appointments.
Compare final invoice with original repair order.
Call customer when vehicle is ready, answer any questions on repairs.
Maintain follow-up program on additional items found in need of repair.
Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
Inspect all vehicles for body work, notify the customer that the work is needed, provide an estimate for body shop work.