Collision Administrator (Office Manager) - AutoNation Collision Center Westmont

United Fidelity Bank • Dallas, TX

4d • $18 - $22 • Onsite

About The Position

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks. This role involves managing incoming calls, ensuring accurate documentation for vehicle repairs, greeting customers, preparing invoices, and handling customer payments and vehicle readiness notifications. The position also plays a role in maintaining customer satisfaction and ensuring proper financial reconciliation.

Requirements

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Professional appearance
• Excellent oral and written communication skills

Nice To Haves

• Two years of experience in a dealership position

Responsibilities

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer's method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer's signature on repair order; provide customer with a copy
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
• Distribute the mail daily
• Post all funds received from the repair of a vehicle to the appropriate repair order
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED