Collision Admin - AutoNation Collision Center Katy
About The Position
The Collision Administrator is responsible for organization and multi-tasking skills, good time management and the ability to adapt easily to a fast-paced environment. This role involves educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The ideal candidate will possess accuracy, honesty, and attention to detail, serving as the voice and face of the Collision Center. A winning attitude and professional appearance are essential. Responsibilities include maintaining the front office area and assisting the Collision Manager with various tasks. While experience is preferred, candidates with great potential will be highly considered. This position requires reliability, professionalism, and a readiness to commit to a long-term career.
Requirements
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Professional appearance
- Excellent oral and written communication skills
Nice To Haves
- Two years of experience in a dealership position
Responsibilities
- Answer all incoming calls and direct or take messages as necessary
- Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
- Greet customers in a timely, friendly manner
- Schedule appointments using dealership-approved forms
- Prepare all vendor invoices and assign purchase order numbers as necessary
- Obtain customer and vehicle data as needed for collision center estimators
- Establish each customer's method of payment
- Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
- Obtain customer's signature on repair order; provide customer with a copy
- Receive invoices and match them up with the unpaid insurance invoices before turning them in for payment
- Distribute the mail daily
- Post all funds received from the repair of a vehicle to the appropriate repair order
- Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
- Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide
- Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
