College Work Study Program (Help Desk Technician)
Tennessee Board of Regents•Memphis, TN
•Onsite
About The Position
Southwest Tennessee Community College is seeking a tech-savvy and customer-oriented student to join its IT Services team as a Student Worker. This role involves supporting students, staff, and faculty at the Help Desk, providing valuable experience in troubleshooting and customer service. Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook is beneficial.
Requirements
- Must be a registered student of Southwest Tennessee Community College.
- Only students who are approved for Federal Work Study are qualified for this position.
- Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.
- Knowledge of MS Word, PowerPoint, and Excel.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
Nice To Haves
- Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook.
Responsibilities
- Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
- Assist with common technology issues, such as password resets and software troubleshooting.
- Manage printers in the library, including maintenance and restocking paper and toner.
- Perform light cleaning and ensure a tidy work environment.
- Maintain dependability and punctuality for successful job performance.
Benefits
- Overview of benefits can be found at https://www.southwest.tn.edu/hr/benefits-overview.php
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
