College of Extended & Global Education and Graduate Admissions Specialist - Temporary

CSU Careers • San Bernardino, CA

9d

About The Position

Under general supervision, the Graduate Admissions Specialist provides professional-level analytical and operational support for graduate admissions processes, with a primary focus on self-supported academic programs. The incumbent independently evaluates applications, interprets CSU and campus admission policies, analyzes complex academic records, and coordinates admissions-related processes to ensure compliance, accuracy, and timely decision-making. The position collaborates with academic leadership, faculty, and campus partners to support enrollment management objectives and operational effectiveness.

Requirements

• Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
• Two years of related experience.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications.
• Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

Nice To Haves

• The ideal candidate will possess a solid understanding of university admissions processes and demonstrate proficiency with systems such as PeopleSoft and CAS.
• They should be highly organized, capable of managing multiple priorities independently, and skilled in identifying and resolving issues effectively.
• Strong communication and interpersonal skills are essential.
• Two or more years of experience using PeopleSoft Campus Solutions and CAS application portal.
• Experience working in graduate admissions or higher education settings.
• Familiarity with graduate program admission requirements, policies, and timelines.
• Demonstrated ability to apply institutional policies and procedures to improve operations.
• Strong analytical skills, including the ability to interpret and evaluate data and recommend process improvements.
• Self-motivated with a proactive approach to task management and customer service.
• Proven ability to communicate complex information clearly to diverse audiences.
• Experience working effectively in a collaborative, team-oriented environment.
• Administrative experience involving study, analysis, and evaluation of admissions or academic program processes.
• One year of related experience in admissions, student services, or a comparable administrative support role is preferred.

Responsibilities

• Self-Supported Program Admissions: Support the initial application review for the self-support program with the Graduate Admissions Counselor.
• Independently gather, compile, and analyze program admissions materials to support decision-making and policy adherence in the review process.
• Monitor the program materials e-mail.
• Assist self-support program applicants and students to resolve special issues related to applying online and admission.
• Review and analyze transcripts and other complex records of applicants to determine eligibility requirements, including but not limited to course requirements, GPA requirements, experience hours, and other program-specific requirements.
• Perform accurate review of documents for GPA calculations, acceptable courses, etc. and enter the admissions decisions and other pertinent information into PeopleSoft and the CAS system.
• Ensure applications are complete by communicating with applicants and monitoring the intake of any missing application materials.
• In collaboration with the Graduate Admissions Counselor, respond to all self-support program admissions-related inquiries and emails.
• Provide ongoing updates and effective collaboration with CEGE Director and Graduate Admissions Counselor.
• Coordinate logistics and scheduling of self-support program interviews (in-person and/or virtual).
• Share information on updates to the application system and work with leadership to identify changes to the application and transcript process that need to be shared with campus and community constituents.
• Communicate updates to applicants in all phases of the admission and matriculation process with the guidance of the Graduate Admissions Counselor, including (but not limited to) interview invitation, acceptance, waitlist, denial, and program level admissions requirements for matriculating students.
• Admissions Evaluations: Independently assist via telephone, email, and in-person, applicants, faculty, and staff with complex admission issues, providing accurate guidance and resolution based on policy and procedures.
• Evaluate Graduate Admission applications and transcripts by following both CSU and CSUSB criteria.
• Collaborate with graduate coordinators and other campus partners, such as Registrar and ASR to correct student program status and support students, faculty and staff accordingly.
• Admissions Operations: Support the day-to-day operations of graduate admissions, including downloading applications, communicating program admissions decisions with applicants, and troubleshooting admissions integrations including PeopleSoft and the CRM to ensure accurate and timely processing.
• Independently process and verify official transcripts, ensuring alignment with CSU and CSUSB admission standards.
• Provide back-up assistance to other graduate admissions staff as needed.
• Assist with implementing year-end survey for graduate coordinators and with assessment reporting.
• Add program level materials for incomplete applications by the checklist management function in PeopleSoft.
• Assist with generating and analyzing admissions reports to support strategic planning.
• Other Perform all other classification-related duties as assigned.

Benefits

• The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.
• Eligible employees are also able to participate in the fee waiver education program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees