4 (PCN 25IN1910)

State of Alaska•Anchorage, AK

15h•Onsite

About The Position

The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is hiring a College Intern for its IT Services team. The internship offers college students hands-on training and experience in professional IT customer service, computer support, and technical work involving computers, systems, and software. Interns support DOT&PF users by phone, email, and instant messaging; inventory, image, and wipe computers; learn the IT ticketing system; and help resolve coworkers’ computer issues. The position is located in Anchorage and is flexibly staffed at the College Intern 1, 2, 3, or 4 level, depending on the applicant’s training and experience. Work is part-time during the school year, with hours arranged around classes and other commitments. During academic breaks, the intern may work full-time, up to 7.5 hours per day, depending on availability. The internship accommodates the academic calendar. The successful applicant will demonstrate computer skills, the ability to apply technology to tasks, customer service, interpersonal skills, and self-management. The team supports more than 3,000 department users and emphasizes collaboration, communication, integrity, excellence, respect, and service to Alaskans. Applicants must be Alaska residents and meet the student enrollment and academic requirements for the applicable intern level. The hourly rates are $19.49 for College Intern 1, $20.68 for College Intern 2, $21.96 for College Intern 3, and $24.75 for College Intern 4; each level is eligible for overtime.

Requirements

Must be an Alaska resident.
Must be accepted, enrolled, and attending an accredited college in an undergraduate or baccalaureate degree program, as applicable to the intern level, and maintain at least six semester credit hours or eight quarter credit hours.
For College Intern 2, must be in good academic standing with a cumulative GPA of at least 2.0 and have completed College Intern 1 training or 24 semester (36 quarter) hours of degree-program coursework.
For College Intern 3, must be in good academic standing with a cumulative GPA of at least 2.0; have completed College Intern 2 training or 56 semester (84 quarter) hours of degree-program coursework; and be enrolled in and attending upper-division classes in a declared major related to the work.
For College Intern 4, must be in good academic standing with a cumulative GPA of at least 2.0; have completed College Intern 3 training or 88 semester (132 quarter) hours of degree-program coursework, including at least 12 semester (16 quarter) hours of upper-division coursework in a declared major directly related to the assigned duties.
Demonstrate computer skills and the ability to use computers, software applications, databases, and automated systems to accomplish work.
Demonstrate the ability to apply technology to tasks, select appropriate procedures or tools, and identify or solve technology-related problems.
Demonstrate customer service skills, including anticipating and meeting customer needs and delivering high-quality service.
Demonstrate interpersonal skills, courtesy, sensitivity, and respect for others.
Demonstrate self-management, initiative, commitment to completing assignments on time, ability to work with minimal supervision, and responsible behavior.
Provide academic transcripts or other required documentation to verify enrollment and educational credentials.

Responsibilities

Provide IT customer support to DOT&PF users by phone, email, and instant messaging.
Inventory, image, and wipe computers.
Learn and use the IT ticketing system.
Help resolve coworkers’ computer problems.
Support computer, systems, and software-related work while developing IT customer-service and technical skills.