College Intern - Summer 2027 - Research Insights

Excellus BCBS•Rochester, NY

7d•Hybrid

About The Position

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts. Interns may work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs. This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week). Interns may reside in either a technical or non-technical area. Development workshops are provided to help the transition from school to the corporate environment. Housing is not provided as part of our program. The Research Insights intern will conduct primary research projects that will help improve the performance of the Health Plan and its affiliates. Primary research will include developing and fielding simple surveys, data analysis, and reporting. In collaboration with team members, the intern will also develop recommendations to improve operational efficiencies and the customer experience. Works with a mentor and supports key strategic projects. Completes work assignments based on business needs, departmental priorities, and individual qualifications. Performs a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects. Creates and delivers presentations at completion of internship. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintain confidentiality and protection of member privacy in accordance with the company policies. Regular and reliable attendance is expected and required. Performs other functions as assigned by management.

Requirements

High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
Must be in good academic standing.
Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences and interface with staff at all levels of the company.
Ability to multitask in a fast-paced environment while maintaining strong attention to detail.
Ability to adapt to a changing environment and deliver high-quality work product.
Ability to work well in a team establishing good working relationships with peers.
Demonstrates strong organizational, analytical, problem-solving and prioritization skills.
Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
Commitment to continuous improvement of skills and team functioning.
Self-motivated and able to work independently, as well as on intra- and inter- departmental teams as needed.
Experience with Microsoft Office Suite.
Experience using a desktop computer in a professional environment.
Must be willing to take additional trainings in the area of survey design and data analysis.

Nice To Haves

Basic experience in survey design, data analysis, and report writing.
Highly effective communication and project management skills.
Experience with analytical software packages (e.g., SPSS, SAS, R) or survey administration platforms (e.g., Qualtrics, Survey Monkey, Google Forms) is preferred but not required.

Responsibilities

Conduct primary research projects that will help improve the performance of the Health Plan and its affiliates.
Develop and field simple surveys, data analysis, and reporting.
Develop recommendations to improve operational efficiencies and the customer experience in collaboration with team members.
Work with a mentor and support key strategic projects.
Complete work assignments based on business needs, departmental priorities, and individual qualifications.
Perform a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects.
Create and deliver presentations at completion of internship.
Consistently demonstrate high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintain confidentiality and protection of member privacy in accordance with the company policies.
Attend development workshops focused on key business concepts.
Participate in networking opportunities.
Regular and reliable attendance is expected and required.
Perform other functions as assigned by management.