College Intern - Data Center Operations NOC

SRP • Tempe, AZ

1d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: 401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary Basic information technology knowledge such as infrastructure, network topology or help desk support. This intern position provides direct data center operations experience. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

Requirements

• A high school diploma, GED, or equivalent is required.
• College level coursework (100 or higher) from an accredited institution is preferred.
• Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.
• All candidates must be legally authorized to work in the United States.
• SRP considers marijuana to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level.

Nice To Haves

• Critical thinking and problem solving.
• Microsoft Office (Excel, Word), Outlook, Exchange
• Windows Operating System
• Internet Explorer, to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Batch processing

Responsibilities

• Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.
• Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service, demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone and determine appropriate course of problem escalation as required.
• Performs detailed inventory tracking procedures of data center IT assets.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED