Driver Assistant DEA

Enviri Corporation•Plainfield, IN

About The Position

The collector is responsible for contacting delinquent customers to identify the root cause of their delinquency and to establish plans for resolving past due balances. This role involves initiating verbal or written correspondence with customers and field sales to enhance corporate cash flow and ensure that departmental goals are achieved. The collector is expected to present a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.

Requirements

Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or equivalent work experience.
Minimum of 2 years Business to Business collections.
Advanced proficiency in Microsoft Excel: pivot tables, VLOOKUP, and other formulas as needed.

Nice To Haves

Two or more years of experience as a collector or working knowledge of collection policies and procedures.
Demonstrates learning adaptability regarding customer portals and varying internal programs and systems.
Demonstrates proficiency in other Microsoft office applications.
Demonstrates the ability to type a minimum of 40 wpm.

Responsibilities

Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
Recommends new strategies regarding departmental procedures and customer payment patterns to ensure goals are reached or exceeded.
Analyzes portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits write-off preparation. Customers are only placed with an external agency once internal efforts have been exhausted.