Collector

The Goal Family of Companies • Sioux Falls, SD

6d • $16 - $18 • Hybrid

About The Position

Goal Solutions is seeking adaptable, resilient, and customer-focused professionals for their Collector role. This position is ideal for individuals who thrive in performance-driven environments, communicate confidently, and are motivated by helping borrowers find solutions while maintaining compliance and professionalism. At Goal Solutions, the Recovery & Collections team is crucial in assisting borrowers with repayment solutions, protecting client assets, and upholding compliance standards. As a Collector, you will engage directly with borrowers to resolve delinquent accounts, identify repayment options, provide excellent customer service, and guide them towards good standing.

Requirements

• Experience in customer service, collections, financial services, sales, or call center environments.
• Strong verbal communication and active listening skills.
• Ability to navigate difficult conversations professionally and effectively.
• Strong problem-solving and negotiation abilities.
• High level of accountability and time management skills.
• Comfort working in a metrics-driven environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• 1+ years of customer service, collections, call center, sales, or customer-facing experience.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment and meet performance goals.
• Experience managing multiple priorities and tasks simultaneously.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to follow documented procedures, policies, and compliance requirements.

Nice To Haves

• Collections or debt recovery experience.
• Consumer finance, loan servicing, banking, or financial services experience.
• Experience working in compliance-driven or regulated environments.
• Experience meeting productivity, collection, quality, or performance goals.
• Experience with outbound call campaigns and payment negotiations.
• Experience navigating multiple software applications simultaneously.

Responsibilities

• Communicate with borrowers through inbound and outbound calls, email, and other correspondence channels to resolve delinquent accounts, secure payments, and deliver solutions that support both borrower success and business objectives.
• Build positive relationships with borrowers through professional, solution-focused interactions.
• Help borrowers understand their options and develop repayment solutions that fit their circumstances.
• Improve account performance through effective follow-up and collection activities.
• Protect client and company interests through accurate documentation and regulatory compliance.
• Contribute to team performance goals while delivering high-quality borrower experience.
• Place outbound calls to borrowers regarding past-due accounts and repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Negotiate payment arrangements and secure commitments to repay delinquent balances.
• Educate borrowers on repayment options, account status, and available programs.
• Encourage recurring payment enrollment and self-service account management tools when appropriate.
• Update and verify borrower account information.
• Document all borrower interactions and account activity accurately within servicing systems.
• Process account transactions, payment arrangements, postponements, and account status updates.
• Track and follow up on payment commitments to support successful account resolution.
• Resolve borrower concerns and complaints professionally and efficiently.
• Collaborate with servicing, operations, and recovery team members to resolve complex account issues.
• Maintain compliance with company policies, client requirements, and applicable consumer lending regulations.
• Meet established quality, productivity, and collection performance goals.
• Perform ad-hoc projects and additional duties as assigned.

Benefits

• Competitive hourly pay plus performance-based bonus eligibility of up to $400/month.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage.
• Annual HSA contribution.
• Life insurance, disability, and critical illness coverage.
• Birthday holiday and two Community Days.
• Free snacks and beverages in the office.
• Paid Parental Leave and generous PTO.
• Tuition reimbursement.
• $2,000 Vacation Incentive after 3 years plus Sabbatical.
• Wellness funds, community funds, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed